BILLING

For your convenience and safety, we use Paypal to process all credit card payments. Paypal is a safe and secure way to pay on the internet. They accept, MasterCard, Visa, American Express and the Discover Card. You don’t have to be a Paypal member to pay with Paypal. Just follow the instructions in our online shopping cart when it comes time to pay for your order.

SHIPPING

All orders must have approval before the order is shipped. You will receive a confirmation email with the total of your order, including shipping and handling charges and sales tax, (if applicable). Talk to the Turtle does not ship Saturdays, Sundays, or national holidays, (Canada & USA). We do accept International orders which means from virtually anywhere in the world. Please remember that you may incur duties in addition to standard shipping fees, and this is dependent on individual country trade treaties. All orders are in US funds.

We ship with Canada Post first class postage. We cannot deliver to a P.O.Box. A street address and phone number are required for all shipments. Canada post quotes 5-7 days standard shipping after the order is shipped. We can also arrange overnight shipping with Fed Ex or UPS for you and bill those charges independently.

PHONE ORDERS

Although we encourage our customers to use our secure online order system, If you do not have a credit card you may phone us and send a money order. We can only accept money orders by phone and all other purchases need to go through our website clearing.

RETURNS AND REFUNDS

Talk to the Turtle wants you to be entirely happy with your purchase. We view each piece with a special attachment And want you to do the same. In the rare event that you are not happy with your purchase or in the rare event that You receive a damaged product, notify us within 5 days or receiving the item and return with the tags fully attached. We will then refund you the full amount minus shipping.

PRIVACY POLICY

All information we acquire from you will not be distributed or sold to anyone. We respect your privacy as our valued customer.

PRODUCT CARE

Talk to the turtle sterling silver pieces come with an anti tarnish pouch & product story tag. When storing your jewelry, ensure you place it in the air tight bag or pouch it came in and keep it in a jewelry box (dark place) to keep it from tarnishing. In the event it does tarnish, gently clean it with a jewelry polishing cloth. Refrain from using any harsh chemical products as it will damage the stones on the jewelry.

WEARING THE TAG NECKLACE

More often than not we get emails of how most people end up wearing their tag necklace day and night and even sleeping with their jewelry on. I really had not anticipated this overwhelming response in this regard but just want to pass on that you may feel the need to wear your tag necklace for several days and it has turned out to be quite the norm. Do not wear the cord in water i.e. (in the shower). I know of one surfer however, that wears a sterling silver chain and tag and wont surf without it. Silver will take on a Natural patina thru natural wear and tear and this is just a process that gives your item more character.